RETURN & REFUND POLICY
All purchases arrive in the renowned Rod Valenz Box, tied with a black satin ribbon. Returns. Purchases made online may be returned or exchanged within 14 days. You may also return purchases at our retail store. Articles are accepted for credit or exchange in Australia if returned in a saleable condition within 14 days, accompanied by a sales receipt. Some exclusions may apply.
For fast delivery please choose Collect-in-Store option. Your item can be collected from our studio located at 46 church street Hawthorn 3122 Victoria or Enjoy complimentary shipping on your order.
OUR SHIPPING OPTIONS & RATES
We offer complimentary standard shipping for all orders over AU$2000.
All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our studio, the following delivery time frames apply:
– Metro areas: 3 – 5 business days
– Regional areas: 5 – 7 business days
– Metro Areas include Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.
Express Post Platinum
Sending an important item and want it there quickly?
Express Post Platinum gives you next business day delivery with Signature on Delivery. Additional cost apply.
Please note that Rod Valenz does not ship to P.O. Boxes as all orders require a signature upon delivery. In the event that there are delivery delays for your order, do not hesitate to contact the studio on 03 9855 1001.
Items on special order may take longer.
You may verify the status of your order and shipment by contacting our studio. A representative will be on hand to assist you from 9:30 AM–5:00 PM Tuesday through Friday.
IN STORE TERMS AND CONDITIONS
Interpretation: in these terms and conditions (term) the words ʻweʼ ʻusʼ ʻourʼ shall mean and refer to the supplier of the goods or services. The words “you” shall refer to the person or company to whom the goods are sold or supplied. The “goods” shall refer to the goods, merchandise and other items or services the subject of the transaction. Unless otherwise agreed in writing by the parties and subject to relevant legislation these terms and conditions of the transaction apply to you and us.
These terms apply to the sale of the goods by us to you and/or the provision of services where this document is a quotation then the terms and condition shall have application so far as the context permits in respect of any transaction conducted following acceptance of the quotation or negotiation variation thereto. These conditions shall prevail over the provisions contained in any other document which may conflict with the provisions herein contained. Where this document forms part of a quotation:
(i) The quotation is not to be construed as a binding offer or obligation on us and we reserve the right to at our option to accept or reject any order received;
(ii) Our obligation includes only the matters as are specified in these terms;
(iii) Our obligation to deliver the goods or provide services is subject to the availability of those goods at the date that delivery is required by you. Any delivery or attendance time quoted is an estimate only;
(iv) The quotation is prior to receipt of acceptance and is subject to alterations or withdrawal at any time by us the quotation shall be valid for fourteen (14) days from the date thereof;
(v) Unless otherwise stated the prices quoted include GST.
2. INFORMATION/ DRAWINGS/COPYRIGHT
(i) All descriptions and/or descriptive specification illustrations drawings data dimensions and weights furnished by us or otherwise or contained in our catalogues price lists and other advertising matter are approximate only and are intended to be by way of a general description of the goods and services and shall not form part of the terms hereof unless certified by us in writing in which case they shall be subject to recognised tolerances;
(ii) We retain absolute copyright over and in relation to the style, design and uniqueness of the goods and you are not authorised to copy duplicate or modify the goods.
3. WARRANTY-APPLICABLE LAW
(i) Except as specifically provided in these terms, there are no other conditions or warranties expressed or implied. We shall not be liable for any loss nor shall we be under any liability for any damage.
(ii) We do warrant our goods/services to be free from manufacturing defects for three (3) months from date of purchase; this warranty does not extend to the goods being damaged suffered as a result of improper use (e.g. knock or extreme temperature) Handling by individuals not authorized by us voids this warranty nor shall we be under any liability for goods being damaged by normal wear and tear during the three (3) months. Our liability is limited to the repair of the goods or at our option, the replacement of the goods or the supply of equivalent goods.
4. GOODS RETURNED FOR CREDIT
No claim in relation to damaged goods or shortage of length quantity or weight will be considered unless notified in writing within two (2) days of delivery. Credit may be allowed at our sole discretion but in any event, no goods will be accepted for credit after seven (7) days from the date of the original invoice. Non-standard and/or catalogue items will not be accepted for credit. We reserve the right to charge a restocking fee on goods accepted for credit. The fee is 20% of the sale price. In all cases, the original tax invoice must be produced. Goods accepted for credit must be in original condition and must be in original packaging and a completely resalable condition.
5. MADE TO ORDER
No refund or credit note will be given for goods made to individual customer specification. We will retain all deposits made as compensation for the loss suffered by us as a consequence of any cancellation.
Goods not collected within the agreed period will require further payments or attract a storage insurance handling fee. We are not responsible for goods left over ninety (90) days.
We are engaged in the jewellery business, appraising diamonds, jewellery and precious gemstones. Goods examined and the values given are an expression of our opinion. Gemstones have not been removed from the setting for accurate assessment; all grades and weights are approximate, whilst all care has been taken in the making this valuation, except to the extent permitted by law, no liability whatsoever (including liability for consequential damage) is accepted by Rod Valenz or the valuer(s) for any errors or omissions in the certificate including any liability to any person by reason of any negligent act or omission. Values are expressed in Australian dollars and are based on current market conditions. Photos may be designed image or C.A.D concepts (not the actual item) and are not to scale. Colours may differ when compared to the actual item. Valuations and photos do vary between assessors.
8. OUR REFUND POLICY
As stated by the Office of Fair Trading & Business Affairs please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Above terms and conditions apply. For further information contact the Consumer Affairs Victoria helpline 1300 55 81 81.