Shipping policy

SHIPPING

 

For fast delivery please choose Collect-in-Store option. Your item can be collected from our studio located at 46 church street Hawthorn 3122 Victoria or Enjoy complimentary shipping on your order.

 

OUR SHIPPING OPTIONS & RATES

We offer complimentary standard shipping for all orders over AU$2000.
All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our studio, the following delivery time frames apply:

 

– Metro areas: 3 – 5 business days

– Regional areas: 5 – 7 business days

– Metro Areas include Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.

 

Express Post Platinum

Sending an important item and want it there quickly?
Express Post Platinum gives you next business day delivery with Signature on Delivery. Additional cost apply.

 

Please note that Rod Valenz does not ship to P.O. Boxes as all orders require a signature upon delivery. In the event that there are delivery delays for your order, do not hesitate to contact the studio on 03 9855 1001.

Items on special order may take longer.

You may verify the status of your order and shipment by contacting our studio. A representative will be on hand to assist you from 9:30 AM–5:00 PM Tuesday through Friday.